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 The Ozone Hub- Privacy Notice

Ozone Hub customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

We have a joint controller relationship with LymphVision for the purpose of to provide a more extensive range of clinical options.

 

Contact details                                                                                               

Post: The Ozone Hub, Stafford Education & Enterprise Park, Weston Road, STAFFORD, ST18 0BF, GB

Telephone: 03001800112

Email: info@ozonehub.co.uk

 

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Date of birth

  • Health information (including dietary requirements, allergies and health conditions)

  • Photographs or video recordings

  • Records of meetings and decisions

  • Information relating to compliments or complaints

 

We also collect or use the following information to provide services and goods, including delivery:

  • Racial or ethnic origin

  • Genetic information

  • Health information

  • Sex life information

 

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Marketing preferences

  • Records of consent, where appropriate

 

We collect or use the following information for research or archiving purposes:

  • Names and contact details

  • Addresses

  • Recorded images, such as photos or videos

 

We also collect or use the following information for research or archiving purposes:

  • Genetic information

  • Health information

 

We collect or use the following information to comply with legal requirements:

  • Name

  • Contact information

  • Financial transaction information

  • Health and safety information

 

We also collect or use the following information to comply with legal requirements:

  • Racial or ethnic origin

  • Religious or philosophical beliefs

 

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent

  • Contract

  • Legal obligation

  • Legitimate interest:

    • Provision of Medical Care: Diagnosis and Treatment; Personal information is needed to accurately diagnose and treat patients. Continuity of Care; Ensuring that medical history and ongoing treatment information are accessible for consistent and comprehensive care. Billing and Administration: Insurance Claims; Processing insurance claims and ensuring that billing is accurate and comprehensive. Payment Collection; Managing payment processes and addressing any billing inquiries or disputes. Quality Improvement: Service Improvement; Using patient feedback and data to improve the quality of care and services provided by the clinic. Clinical Audits; Conducting audits to ensure that clinical standards are being met and to identify areas for improvement. Public Health: Health Monitoring; Collecting data to monitor public health trends, manage outbreaks of disease, and respond to health emergencies. Research; Contributing to medical research and public health studies, often in a de-identified or anonymised form. Patient Communication: Appointment Management; Scheduling, rescheduling, and reminding patients of appointments. Follow-Up Care; Contacting patients with follow-up information or instructions post-treatment. Health and Safety: Ensuring the safety and security of patients, staff, and visitors within the clinic premises. Internal Administration: Facilitating the internal administration and efficient operation of the clinic, such as maintaining accurate records and managing resources effectively.

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent

 

Our lawful bases for collecting or using personal information for research or archiving purposes are:

  • Consent

  • Legitimate interest:

    • Improving medical knowledge and patient care, and preserving important health information. Research can lead to new treatments, better understand public health trends, and improve clinical practices, benefiting both current and future patients. Archiving maintains essential medical histories, supporting long-term patient care and continuity between healthcare providers. These benefits are significant as they enhance healthcare quality, promote public health, and aid medical decisions. To balance these benefits with privacy concerns, Ozone Hub will anonymise data when possible, follow strict security measures, and respect patient privacy. By being transparent and allowing patients control over their data, we can pursue research and archiving without compromising personal privacy.

 

Our lawful bases for collecting or using personal information for legal requirements are:

  • Legal obligation

 

Where we get personal information from

  • People directly

  • Health care providers

  • Insurance companies

 

How long we keep information

The Ozone Hub retains data in accordance with national guidance on medical records management. The British Medical Association (BMA) give detailed advice about the minimum retention periods applicable to medical records. The recommendations apply to both electronic and manual records. The BMA advises private practitioners to follow the same rules as NHS providers and hospitals. Hospital records should be kept for a minimum of eight years following the end of treatment, although certain types of records, such as children’s records, obstetric records, and mental health records are kept for longer.

 

 

Who we share information with

Others we share personal information with

  • Insurance companies

  • Health care providers

  • Organisations we need to share information with for safeguarding reasons

  • Professional or legal advisors

  • Relevant regulatory authorities

  • Organisations we’re legally obliged to share personal information with

  • Emergency services (where necessary)

  • Publicly on our website, social media or other marketing and information media (where appropriate)

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:   

        

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow
Cheshire, SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated: 7 July 2024

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